Adopt an augmented customer service

Artificial intelligence is transforming the customer service role. Thanks to Sirius, its productivity can be drastically increased while maintaining a high level of quality.

  • Customer Service
  • Productivity
  • Responsiveness

Sirius
helps you care for your customers

Sirius uses artificial intelligence to generate highly personalized responses to your customers. These responses can leverage available customer data to provide solutions tailored to each situation. With this technology, Sirius can offer precise and relevant answers, improving both customer satisfaction and loyalty, while respecting the business guidelines you set for it.

  • +1M

    Number of customer requests already handled by Sirius

  • 70%

    Observed productivity increase

Functional Use Cases

Tell us about your needs

Our experts can address your specific use cases

Generating contextual responses

Create conversational agents that adapt to a specific context for each interaction:

Leveraging customer data lets you provide extremely precise responses.

Ensure compliance with existing processes

Adapt Sirius to your best practices and current processes:

Sirius was designed to use a document base for each interaction, benefiting from process-related knowledge.

Creating business instructions

Clearly define the guidelines Sirius must follow:

Sirius allows you to easily specify the instructions provided to it via a dedicated interface.

Sirius significantly helps our customer service team, who welcomed the initiative enthusiastically, impressed by the quality of the generated responses.

Philippe Limbourg
Head of Customer Services, Foncia

Foncia real case image

REAL CASE

Customer service transformation at Foncia

Foncia, a major player in property management, faces the complex task of handling a high volume of incoming contacts. Every month, millions of requests are received from clients. Due to the diversity and complexity of situations related to condominium management, the questions asked are often detailed and varied. This poses a major challenge in terms of response speed and accuracy.

In response, Foncia chose to implement Sirius. Sirius ensures smoother and faster handling of interactions by relying on a complete, centralized database that aggregates a multitude of information—from the history of managed condominiums to client accounting. Thanks to its ability to intelligently analyze and process this data, Sirius can deliver responses that are not only fast but also extremely precise and personalized, tailored to each request. This system significantly reduces response times while improving customer satisfaction through highly relevant information.

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FAQ

What does AI bring to customer services?

Artificial intelligence automates and optimizes customer interactions. It improves response speed, personalizes the user experience, and reduces the workload for human agents.

Can AI improve response times?

Yes. Chatbots and automated systems can respond instantly to customers, thus reducing wait times and increasing satisfaction.

Does using AI help better understand customer needs?

Yes. By analyzing data and using machine learning algorithms, AI identifies trends, anticipates needs, and proposes solutions tailored to each customer.

What is the future evolution of AI in customer service?

AI will continue to advance with technologies like advanced natural language processing and generative AI, enabling even more fluid and natural interactions with customers.

Can your solution integrate with our existing tools?

Absolutely. Our solution provides APIs that allow seamless integration with your document management systems, CRM, or other business software.

How long does it take to implement your solution?

Depending on the complexity of the use cases, implementation can take less than a day, requiring minimal technical expertise.

What are your rates?

Our pricing depends on the volume of requests processed, the level of customization, and additional chosen services. Contact us for a quote suited to your needs.

Any other questions? Our experts are here to help you.